Refund policy

We want you to be satisfied with your purchase from QuickHeartCo. Please review the following return and refund conditions before submitting a request.

30-Day Return Period

You may request a return within 30 days of the date your order was delivered.

To begin a return, contact us at quikheartco@gmail.com. Please include:

Your name and order number
The reason for your request
Photos or videos if the item is damaged, defective, incorrect, incomplete, or significantly different from its description

Returns sent without prior authorization may not be accepted. Do not return an item to the address shown on the shipping package unless we provide that address in the return instructions.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery and contact us promptly if the item:

Arrived damaged or broken
Is defective
Is significantly different from its description
Is the wrong item
Has missing parts or components

Clear photographs or videos may be required to verify the problem. If your claim is approved, we will provide the appropriate resolution, which may include a replacement, refund, or prepaid return label.

When a return is required, the item must be shipped within 15 calendar days after the return label or return instructions are provided.

Returns for Personal Preference

Returns for reasons such as changing your mind, ordering the wrong size, or no longer wanting the item require prior approval.

To qualify, the item must generally be:

Unused and unassembled
In its original condition
In its original packaging
Complete with all parts, accessories, instructions, and labels

The customer may be responsible for return shipping and any applicable restocking or repacking fee. We will disclose any applicable fee before approving the return. Any applicable return shipping, restocking, or repacking costs will be disclosed before the return is approved.

Order Cancellations

Cancellation is not guaranteed after an order has entered processing or has been sent to the warehouse for shipment. If the order has already shipped, it must be handled according to the applicable return conditions.

If we cannot fulfill an order because an item is unavailable or cannot be shipped, the order will be cancelled and refunded.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact us immediately. Address corrections and cancellations cannot be guaranteed after processing begins. If an order is shipped to an incorrect address supplied by the customer, additional shipping charges may apply, and a refund may not be available.

Delivery and Tracking Problems

Your tracking information is invalid
Tracking has not updated for more than seven business days
Delivery substantially exceeds the estimated delivery period
The carrier reports that the shipment was damaged or lost in transit

We will investigate the shipment and determine whether a refund or replacement is appropriate. Delays caused by severe weather, holidays, carrier disruptions, emergencies, or other circumstances outside our control may require additional investigation time.

Return Shipping

If a verified defect, damage, or fulfillment error requires a return, we will provide return instructions and, when applicable, a prepaid return label.

For approved returns based on personal preference, the customer may be responsible for return shipping.

Please use only the return address and shipping instructions provided by QuickHeartCo. Products may ship from different fulfillment locations, and sending an item to an unauthorized address may prevent us from processing the return.

Refunds

We will notify you when your return or refund request has been reviewed.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Original shipping charges are non-refundable unless the refund results from a damaged, defective, incorrect, missing, or otherwise eligible order.